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H O M E

Project  ‘Dignity and Well-being’ Phase 3  draft

ACCESSIBILITY & QUALITY    -    CONGRUENCE & EFFICIENCY   -   sustainability

of  SERVICES  service offered to the person living in extreme poverty and health conditions

 

2020

2022

 

 

"The  person exists when her voice is heard and understood..."

 


'Dignity' 
and  'Well-being', these two key words of the 13th SMES Conference in Rome (2013) continue to inspire our initiatives:

  1. Research/action about 50 profiles of homeless people at the base of 3 European seminars (1014-16),

  2. XIV European SMES Conference in Lisbon  (March 2017)

  3. Erasmus+ Project ‘Dignity &  well-being (2016-19)

 4.  PROJECT 2020-22:  Exchange & evaluation project, underling relation between PEOPLE/Needs & SERVICES:
      concerning  ACCESSIBILITY - QUALITY - EFFICIENCY - CONGRUENCE - SUSTAINABILITY 

 

The first phase (2014-16) of study, "Dignity and Well-being"

focused mainly on the individual, who, due to several social and health factors, had to live permanently on the street, in extreme conditions of deprivation, neglect, often due to health problems. The profiles of more than 50 people in charge of health and social services were discussed and analysed by colleagues in three workshops specifically to understand why, despite the various services offered, a certain number of these people (or so it seemed) preferred to stay on the street rather than accept the solution offered by the services. 


The second phase (2016-19) of the Dignity and Well-being project,

trough an Erasmus+ project, it focused , above all, on the four sectors: social, health, housing, recovery, which are pillars for the active reintegration of people living in extremely precarious social and health situations, following essentially the same methodology of 1st phase:

a)  Collection of  profiles of more than 50 services in  1.social - 2.health - 3.housing - 3.recovering  fields, in relation
     with  ACCESSIBILITY & QUALITY - CONGRUENCE & EFFICIENCY of offered services (through a standard
     protocol: PROTOCOL SERVICES.pdf    -   Protocol Services  W

b)  Fourth trans-national workshops,  for exchange of  experiences  in these fourth fields, inter-vision, evaluation,
     proposals. 

 

The third phase (2020-22) of the D-&-WB project consists of:

to propose an in-depth assessment of the congruence between need and service, the dissemination of effective and innovative practices that may or may not correspond to the expressed or unexpressed needs, and even more so to the main objective of inclusion and participation.

Very often, we find that services  -  especially if they are too institutionalised  -  essentially meet specific needs (emergency shelter in winter, canteens, showers, clothes...) rather than the person of the world, who lives in extreme situations of precariousness and abandonment.

The risk - often - is to meet "our" needs: security, order, clean city, good conscience ..., rather than listening and understanding each other, that just as "other" we disoriented his word express verbally or through a body injured that should be given our full attention.

  1. Collecting at least 50 profiles of people and needs in relation to the centres that provide services to people in  emergency centres, day centres, social and health services.
    The  participants in 4th European workshop must preparing before  the workshops these profiles useful for exchange and  evaluation  in  inter-vision sessions.

  2. Attendance at 4  workshops – 2 in 2020  and 2 in 2021 - in different capital cities in EU, in order to exchange practices and ideas, innovative projects and proposals for more involvement of Policy makers, Administrators and civic society.

  3. The dissemination of final report (as with 50 people profiles) in the  XV European SMES Conference, on the occasion of 30 years of SMES Europa (2022), which will focus particular attention to the congruence between the needs assessed and the services offered, to the availability and accessibility of quality services for disadvantaged and  excluded people.


 

 

Project  ‘Dignity and Well-being’ Phase 3  draft

ACCESSIBILITY & QUALITY    -    CONGRUENCE & EFFICIENCY   -   sustainability

of  SERVICES  service offered to the person living in extreme poverty and health conditions

CONTEXT

 

Homeless people living in severe & chronic social, physical, psychical precariousness

are a symptom of the malaise and a permanent injury to democracy and social cohesion.

They are almost a provocation and a challenge both for those ones working in health / mental health and social sector and for those who should be responsible on the policies and on the citizens

Despite any proposal for help and support, a number of these homeless 'seem' to prefer the street or an emergency centre, a shelter, an occupied building.

WHY some of these homeless people in this conditions seem to refuse any planned and institutionalized help?

Are the answers adequate to the requests of help?  Are the interventions respectful of the dignity of the person and coherent with the complex needs they bring?  Is the lack of integrate comprehensive services, of continuity in the social inclusion actions,  the cause of these impermeable barriers?
 

PROJECT AIM

dignity and

WELL-BEING


SMES-Europa, following the results of its activities to collect and analyse the profiles of homeless people with mental illness, proposes
'Dignity and well-being'
 transnational project of exchange knowledge in the field of social and mental health vulnerability, in order to promote adequate, effective and respectful responses, ensuring the dignity and well-being of every person with access to fundamental rights and basic services.
 

QUESTIONS


SMES-EU, after the two previous phases of the Dignity and Well-being (D-&-WB) project, aims to continue and develop this initiative, shifting the focus of the person towards services.

Questions:

  1. What is the agreement between the person who needs it and the service offered?

  2. How can international exchanges between organizations be promoted to analyze, evaluate and share knowledge and best practices?

  3. How to promote health and social services, cooperation for cures and sustainable care?

  4. How can integrated services be provided in line with the complex needs of homeless people with mental illness?

  5. How can we prevent the risk of turning emergency services into life-support services?
     

SECTORS of

SERVICES  
 


We suggest these 4 categories of services  in relation
to 4 priority needs observed in the previous two phases of the D-&-WB project:

  1. Social : Night shelters and emergency services

  2. Health/Mental Health,  Emergency Services and dispensaries 

  3. Home / housing and other kind of accommodation

  4. Recovery and Rehabilitation Centre
     

SPECIFIC OBJECTIVES

 

  1. Study visit

  2. Workshops

  3. Dissemination

 

·      


SMES proposes to analyze the context, interventions and daily practices through exchanges and inter-vision, in order to evaluate the actions and practices of the services in relation to accessibility and needs of person  .

  1. Collecting at least 50 profiles of centres that provide services to people in emergency centres, day centres, social and health sectors.     Protocol Services.pdf    -   Protocol Services (word)

  2. Inter-vision in a team meeting before drafting the protocol

  3. Participation in fourth transnational workshops 2020-21 (North East - Centre, EU countries) where there will be an exchange of ideas and proposals on the data collected in the protocols

  4. A final synthetic report (based in at least 50 profiles)

  5. A final event 2022: in connection with the 30th anniversary of SMES-Europa, to offer the opportunity to highlight the congruence between the needs assessed and the services offered.
     

method

  • observe

  • exchange

  • assess

  • synthesize

 

  1. Listen and observe in depth

  2. Visit to the host country's services and participate in inter-vision meetings with the colleagues of the services visited

  3. Highlighting the priority, exchanging & evaluating different point of view, with a focus on integrate (social & health)  practice and coherence between demand and response, accessibility and service

  4. Collecting data on different service systems in partner countries using a common protocol for analysis of data collected and publication of a final report

  5. Final event to present the results of the project to the decision maker
     

ATTENDUS

RESULTS

 

  1. Improving the knowledge of professionals

  2. Participation of the institution and policy makers in health and social services

  3. Participation of formal and informal training agencies
     

scheduled

moment

 

2020: to finalise  action plan and calendar of study/visits and workshops: the first in Prague and
          the second in Amsterdam

2021: to finalise  action plan and calendar of study/visits and workshops: the third in Helsinki
          and the fourth in Bucarest

2022: to prepare  for the  first  semester the  meeting  in  EU Parliament - Brussels
          to prepare  XV European SMES-EU conference: event for 30 years of SMES-Europa in Ro
me.

 

PROMOTER  &

PARTICIPANTS

 

SMES-Europa with its transnational social and health network

Social and health professionals - Housing and recovery - Civil Society and Decision Makers.