REPORT on the 1st COURSE
LISBOA  16-18  March 2017

ERASMUS +       ANNEX II - KA2     Ag. Nb.:  2016-1-PT01-KA202-022970


REPORT 1st Course





Report on the work on the Erasmus plus project

(Lisboa, march 2017)

By Pierre Ryckmans

Initially, we worked on :

(what, in our direct experience, could be part of a good training).

- profiles

- exchange

- discussion/analysis

- experiential

- presentation of resources

- meeting the users

- knowledge of the general Framework

- glossary

- general objectives

B.  GOOD PRACTICES (what, in our direct experience with Smes, was a good practice)

- methodology of profiles

- Networking

- patient-centered services

- shared core-values

-staff care 

then we worked more specifically in groups, which gave this result :



Structure of training module

- Rationale :

  • Whom

  • Définition of the project

  • Long term training

- Learning objectives :

  • Shared good practices

  • Shared multidiscplinary knowledge

- Contents :

  • Modules (link to be made with learning activities)(nb : these four pillars meet in the person, not in the services) :

  • Social

  • Health

  • Housing

  • Participation

  • Glossary : people have different trainings but could have a common language (mainly through common values, and being clear with the emotions).

  • Ethical questions

  • Our good practices : (see below : GOOD PRACTICES)

  • Documents on the basics ( ??)

  • Special knowledge ( ??) : law, rights, social policy, housing,… ;
    it is « something you don’t know » ; « ability to learn »( ??) ; « you need new/more knowledge »

- Learning activities :

  • Experience and exchange : multidisciplinary team (with multidiscplinary vision, each discipline has its added value, réflexion mode, no power linked), that uses profiles (made by form, discussion in team, interview of the user) to exchange (on person, situation, network, intervention ; different points of vue), sometimes also with users.

  • Présentation of resources + visits

  • Participation of the users :  - discussions between the users and the professionnals : how both see things and interpret them ; - meeting users : having the people going on outreach,  ethical aspect of contacting people, motivating to create a meeting,  meeting people in institutions, « meet the people and not the need ».

  • (imagine to) work with limit/crisis situations


- Training materials :

  • Protocol of profiles

  • Profile of association (questionnaire ; we have different motivation but work together( ??))

  • Report of analysis of profiles

 NB : there should be slogans in the training : it’s good to have slogans to give a rythm and strong points in your training


- Evaluation ( ??):



- case manager : should also help the user to navigate between the services

- staff care : supervision (in/ext ; ind/group ; best model) ; training : smes model ;

- shared values : warmth, compassion, respect, kindness



NOTES of  COURSE     Lisbon, 14.3.2017

by Andrew Czarnocki

Overview of the project

Goals: Strategic partnership, pathways to improve professional skills

Erasmus is about - innovation for training professionals, products to be used for training professionals

 Intellectual outputs

Intellectual outputs have to be tangible, accessible, innovative – fitting to be used for training

Training curriculum has to:

  • take into account needs of professionals

  • identify learning objectives

  • select topics

  • construct modules

  • be verified by experts

It has to contain:

  • rationale

  • contents

  • learning activities

  • training materials

  • evaluation

The overriding concern: how it could be used for learning

Need to collect in the course of this Erasmus’ events: photos, interviews, profiles of visited centers, important difficulties to attain to absolute priorities and recommendations

Good practices manual should contain:

  • introduction

  • situation in partner countries

  • methodological approach

  • profiles

  • important difficulties

  • priorities and recommendations

The overriding question: What is the efficient practice?

Remark: Our way of exchanging is also a suggestion to follow

Exercise – first experiences with homeless


Surprise: no big surprise, gradual introduction, little prejudice

Weak points: to assess objectively the person overcoming his/her and one’s own mystifications; overcoming my own subjectivity and impulses

Lessons: confronting my observations and opinions with others’


Surprise: their self-confidence and attempts at manipulation; knowledge of the assistance mechanisms

Weak points: little prepared to work with such difficult clients

Lesson: progress or no is ultimately the person’s decision, his/her freedom of choice


  • It is important to act.

  • Importance of detective work

  • Working towards giving them a choice. The choice itself ids theirs

  • Working together

 Publication of Fabio – qualitative analysis of 15 profiles

Two aspects of the learning process – method (profiles) and conclusions

Key notions for training curriculum:

  • profiles

  • exchanges

  • discussion/analysis

  • experience

  • presentation okf resources

  • knowledge of general context

  • glossary

  • learning objectives

  • target group

 Key notions for good practices manual:

  • methodology of profile discussion

  • networking

  • person-centered services

  • case manager

  • core values

  • staff care

Lisbon, 15.3.2017

Group work on the concepts of intellectual outputs

Group: Sofoulis, Christine, Elias, Andrew

Objectives of training curriculum:

  • to listen and understand better person in question

  • to identify person-centred solutions

Training curriculum

  1. Introduction  –  glossary, ethos, basic legal documents and definitions

  2. Chapter I: How to build a multidisciplinary team  
    - team work, team and vision building
    - key interview of a person – one form (flexible, adaptable) discussed and completed by the team, including context and network

  3. Chapter II: How to build knowledge from experience
    -  experiential learning

    going to the street, to the shelter – really listen (homeless as experts)
    -  exchange with partner organizations – really listen (co-workers as experts)

  4. Chapter III: How to build specialized knowledge
    -  special competences in various areast
    -  here is always something you don’t know
    -  ability to learn

  5. How to work in crisis situations  
    learning from business: decision process in crisis management

 Good practices manual

 Working on profiles in SMES is an example of good practice

Other key components of good practice:

  • networking - person-based networking and general networking

  • person centered services

Report  ERASMUS +

Silvia Raimondi  e  Jacopo Lascialfari 


1. Elaboration of profiles of homeless mentally ill in different cities and countries of Europe with special attention to migrants and refugee history (we should focus on these specific profiles’ collection)

2. Identification of common as well as specific difficulties in the work with homeless mentally ill (see Fabio Bracci’s conclusion)

3. Analysis and explicitation of the factors/causes of the homelesness situation According with the Feantsa Erasmus + document “Homelessness among mobile EU citizens 2017 (?) (pagg. 7-9), these are the main homelessness causes:
• Administrative reasons
• Precarious employement and lack of job
• Health issues
• Drug and alcohol misuse
• (Lack of preparation of the) migratory journey
• Family disruption
• Domestic violence
• Discrimination (etnic, origin, nationality, gender)
• People trafficking We suggest to propose to the hosts of the shelters, of the mobiles units and of the cantines of the capital involved in our Erasmus project, a questionnaire including these categories, in order to better understand the phenomenon, by our side.

4.. Sharing of practices and methodologies. Presentation of alternative and innovative interventions with more probability of success

5. A publication out of the reflexive work on the profiles and their discussion in the workshops that will try to establish guidelines for good practices with this population (FIRST INTELLECTUAL OUTPUT)

6. Elaboration of a training curriculum to better prepare professionals to understand and intervene with this population (SECOND INTELLECTUAL OUTPUT)

7. The building of tools (book, dvd, etc)

8. A document with the conclusions and the reccomendations to be presented to the national and european political establishment



Who we are Dignity and Well being: meaning and project The 4 pillarsThrough profiles and confrontation: a statistic output

a. Definitions according with the European Community - Homeless - Mental Health - Mental Illness - Poverty - Social Exclusion
b. Laws and Rights: EU reccomendations

Professional figures: rules and functions (for instance: psychiatrist, social worker, nurse… so on)

CHAPTER 3 From Institutons to Networks a. Formal and Informal Institutions b. Co-working: the Net

CHAPTER 4 The Good Practices and Tools a. The Collection of Profiles: a methodology b. Comunication: how it works c. Person and Patient Centered Services: the Case Manager as a Facilitator d. Staff care: personal drives and emotions; avoiding the burn-out risks


1. Organization of a form to collect datas on the structures available, in the same way that we use with profiles and also in order to detect the new and best solutions:
. location
. context
. target
. pictures
. connections with the four pillars

2. Organization of a form to collect the main difficulties for the users; (in order to comparate the datas in a statistic way, we suggest that these should be related to the capital represented in our project); the areas to be explored should be:
. basic services: health, food, hygiene, clothing, safety, rest
. advice and information services: access to job, to the housing, market, administrative procedures
. access to rights: health care and social assistance
. safe reconnections to the country of origin (we spoke with Fabio Bracci in order to elaborate a likert form with the above said items, in order to distribute it in some strategic points in the various services and collect them: we will need some persons to care about this)

3. Organization of a form to collect the main difficulties for the stakeholders and the workers
. lack of coordination;
. lack of communication
. lack of representation
. lack of supervision between local and national authorities, organizations and professionals working in the area
. difficulties in building action plans centered on the person
. linguistic and cultural

4. Organization of a scheme to make the interviews

5. Identification of the representative persons to be interviewed in each country

6. To nominate a responsible for the album

7. To nominate a responsible to collect the forms and interviews: users forms, worker forms

SMES-Europa - Secretary   Tel. / fax: (+) 32.2.5385887 -    mob; +32.475634710       -   E-mail: