Midterm ERASMUS+ Evaluation Meeting

DIGNITY & WELL-BEING: Exchange for changing

Florence   20 / 02 / 2018   




1.   SOCIAL  PROTECTION  Workshop Tuesday 20/2/2018        Facilitator   Andrew Czarnocki  



1.     Why have we Social Protection like a pillar in the interventions with people homeless with mental illness?

 The inclusion of the Social Protection means to consider homelessness in its multiple domains of needs. Homelessness is not a condition that should affect the social position of a person and the Social Protection grants and stengthnes the link between the person and the social structures.

      Which is the role of Social Protection action in the interventions with people homeless with mental illness?

One of the drive of Social Protection system and one of the task of  Social Worker is to negotiate the distance between human and universal rights to the actual access to resources for the individua

3.      Which are the tasks and the targets of Social Protection action in the interventions with people homeless with mental illness?

To detect main and basic needs of the person; to operate close to other formal and non formal organizations; to connect the pillars (housing; mental health; recovery); to be updated with local laws and rights; to follow up and grant the processes implemantation



Social protection rights are all about human rights and the way they become effective in each country, according with local constitutions and laws.

In a few words we may refer to Maslow’s needs model, focussing on the 1st and 2nd level, which means that Social Protection rights should grant “physiological needs” (breathing, food, water, shelter, clothing, sleep) and “safety and security needs” (health, employment, property, family and social ability)


An example is referred to Santa Casa della Misericordia organization in Lisbon, where the social workers build tailored team time by time, on a flexible and creative basis.


1.      Is it possible for Social Protection professionals to partecipate in the network?

As for the above, it’s necessary not o  nly possible

2.      How Social Protection professionals can cooperate with the other professionals involved in the
   interventions with the homeless people with mental illness?

   They are key actors in activating and followint the care process by keeping and maintaining relations
   between services

3.      Which are the most critical issues in this cooperation

    One of the main issue concerns the lack of culture in networking of the services. Person centered
    interventions’ attitude is still poor. Time, staff and training are often limited and unsufficient to face
    concrete needs.

4.      Which are the  more strenght issues in this cooperation?

   Being a central knot in the net allows to have a general vision and to follow the process in a more
   effective way

5.      How can Social Protection professionals partecipate/build the multidisciplinary network?

The professionals’ contribution to the multindisciplinary network is based on their whole vision of the process and on their possibiltiy of facilitating acces to the services



Social Protection -    Faciliatator   Andrew


What do we understand under social protection?

-          provide shelter and take care of other basic needs: food, clothing, hygiene;

-          facilitate the creation of conditions required for realization of social rights – obtaining health insurance,
             documents necessary to claim benefits, pension, social housing, specialized treatment;

-          facilitate realization of social rights – assisting in obtaining health care, benefits, pension, social housing,
              specialized treatment, education;

  • Social protection is principally about making things possible without forcing them on a person. The person has to respond to the offer. On the other hand social protection has to be offered in a way that inspires the person in question to respond positively.

  •  Social  protection requires professional evaluation of the given situation. It also has to balance the subjective needs of a person against what realistically (objectively) can and should be done.

Sometimes compulsory measures are necessary but in very exceptional situations. On the other hand people
  should not be left to die in the street in the name of freedom.

The above description of “social protection” is tantamount to “social assistance”. However there is also a real “protection” aspect to “social protection”. On the one hand we protect the mainstream society against the excesses of homeless people with mental problems. On the other – we protect these people from the excesses of the mainstream society (various forms of exclusion, marginalization). These people and the mainstream society are in some ways incompatible. Social protection workers have to act as facilitators and buffers between the two.


Key words concerning “social protection” 

·         empowerment

·         harm reduction:  although apparently opposed to empowerment, is sometimes a way to it

·         mutuality – posing challenges, making demands as element of the process of empowerment

·         dignity – expresses itself not only in receiving but more so in giving

·         assistance in balance with protection

·         outreach – also within an institution; also in mental not only functional sense

·         access

·         inclusion

·         discrimination

·         right – legal right as related to fundamental human right

·         advocacy

·         safety net


Staff care

  •  Supervision and intervision  - case  supervision (concerning the work with client) and institutional
        supervision (concerning the relations between workers)

  • Adequate training - stress management, time management, decision-making process.

  •  Participation of volunteers – they need to be taken care of too

  • Weekly team meetings – find 2 minutes for good things




SMES-Europa - Secretary 
  Tel. +32.2.5385887 -    mob. +32.475634710  -   smeseu@smes-europa.org